Rental Management Services

We leverage different marketing channels including Airbnb, VRBO, direct booking websites and social media.

Nightly rates are set based on demand, competition, fluctuations for weekends vs. weekdays, holidays, previous history, and other factors. We use automated systems that track and monitor pricing in your market. The information is updated daily for each listing and across all platforms.

Cleaning fees are sent directly to xSTR Hospitality. We coordinate cleaning, trash removal, and replenishment of consumable supplies. The nightly rents (minus channel fees and our commission) are sent to owners weekly via direct deposit.

Property damage protection is included in rentals generated through formal channels such as Airbnb and our Direct Booking website. Owners must obtain property liability insurance and add xSTR Hospitality as an insured to their policy. Be sure to disclose to your insurance company that you rent your home for part or all of the year.

Room taxes are automatically collected and paid on your behalf.

In NH, xSTR Hospitality will register your property, submit monthly tax returns, and submit payments as needed. In MA and RI, owners must complete the initial registration with the state. We then assist with submissions and tax payments on the owner’s behalf.

Smart home devices allow us to monitor your property and guest activity for safety and security reasons. We recommend the following…

Schlage Door Locks
– Allows us to program unique codes for each guest and service provider.
– Keeps a log of door activity.

Ecobee WiFi Enabled Thermostats
– Enables us to set temperature limits.
– Temps can be adjusted before and after guest stays to ensure comfort and reduce waste.

Ring Floodlights and/or Doorbells
– Detects and records motion.
– Allows us to monitor guest arrival and compliance with rules.
Improves safety while home is vacant.

As part of our rental management services, we coordinate services for cleaning, trash removal, and handyman repairs (for issues arising during a guest’s stay). Homeowners are responsible for property maintenance such as lawn mowing, plowing, upgrades/improvements, etc.

The xSTR Hospitality team is responsible for all guest communications both before, during, and after booking dates.

For guests with past reviews, we evaluate the star-rating and comments in those reviews. For all guests, we obtain information on the reason for their visit, number of guests, etc. We also ensure that they understand the house rules. Our attempt is to identify potentially problematic guests or those that rent properties with the intention of holding unauthorized events. Owner preferences are taken into account when screening potential guests.

Our cleaning staff visits after every guest check-out and report any obvious damages, issues, or repairs needed. Properties are typically inspected within 48 hours of checkout.

Owners are required to purchase 2+ sets of linens and towels to facilitate cleaning turnovers. Linens are either washed onsite or offsite, depending on the property and cleaning crew.

Check-in is at 4pm and check-out at 10am. This allows time for our cleaning team to perform same day turnovers. Early check-in is offered when feasible. Late checkouts are offered as well but no later than 12pm.

Guests may cancel reservations up to 30-days before check-in to receive a full refund. Cancellations up to 14 days before check-in receive a 50% refund. There is no refund for short- notice cancellations within 14 days unless there are extenuating circumstances.

We make every effort to respond promptly to emergency situations. Guests reach out to us directly. We evaluate the situation and notify the homeowner.

We are rental managers and not property managers. Anything outside of guest stays are the responsibility of the homeowner. This includes, but is not limited to, routine home maintenance, repairs, upgrades, utilities, etc.